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The undersigned Parent(s) and/or Guardian(s) (herein collectively referred to as “Parent(s)”) acknowledge and agree that this Admission Contract is a legally binding contract between Branch of Palm River Company Limited in Hoi An (herein collectively referred to as “the Company”) and such Parent(s) subject to acceptance of enrolment of an applicant by the Company.

1. Payment of fees

All fees must be paid in accordance with the published Schedule of Fees. The Company reserves the right to revise this Schedule at any time. Enrollment is contingent upon timely and full payment. If tuition is unpaid or delayed, enrollment may be canceled. No progress reviews will be issued until outstanding payments are resolved.

2. Withdrawal and refund

Tuition fees are non-refundable if a student withdraws or does not complete the academic year. For refund terms relating to meals and transportation, please refer to the Family Handbook.

3. Force majeure

In cases of force majeure (e.g., natural disaster, epidemic, war, etc.) that disrupt learning, the Company will take flexible action to uphold the academic year. The learning period includes pre-planned buffer days in case of flooding or storm-related closures. If additional disruptions occur, the Company will consider appropriate make-up solutions. Tuition will not be refunded in such cases, except for meals or transportation if applicable.

4. Parent responsibilities

4.1. Parents have an obligation to ensure that they and their child/children will: support and abide by the Company’s stated philosophy, goals and objectives; comply with all Company Policies and Rules (as set out in the Family Handbook published to parents and students, and as amended from time to time); ensure that the Student will comply with the Company’s behavior policy/code of conduct and applicable rules and regulations. In the case of non-compliance with the Company rules, the Company reserves the right to suspend or expel the student. In this event, the Company may decide, in its sole discretion, not to provide any refund or reduction in fees already paid or payable. Parents shall compensate the Company for any damage caused by the student’s misconduct.

4.2. Parents are expected to work closely and cooperatively with the Company throughout the student’s enrollment, including main programs, extracurricular activities, and remote learning courses if applicable.

4.3. Parents guarantee that all information submitted to the Company is accurate and up to date. The Company is not liable for any failure to contact the family or provide notices if updated information is not provided.

4.4. In emergencies where the Company cannot reach either parent or emergency contacts, the Company has the right to initiate appropriate medical action. Parents will be responsible for all related expenses.

4.5. If the Company requires parental approval, it is sufficient to obtain approval from one parent.

4.6. If the Company is unable to reach parents through multiple methods (calls, messages, emails), it reserves the right to determine the final course of action.

4.7. Parents and students agree to uphold the Company’s reputation, both online and offline. Any actions deemed harmful to the Company’s image may result in suspension or expulsion without refund.

4.8. Unless otherwise informed, the Company assumes the student will participate in all programs, activities, and events organized during the academic year.

5. Good faith clause

Both the Company and the Parents agree to engage in all future negotiations and dealings with each other in a spirit of good faith to uphold the terms of this agreement and the best interests of the Student. Parents are expected to communicate positively with the Academy and its community, both in public and private forums. All communication should aim for positive and constructive resolutions.

6. Curriculum exception

The Company supports students in reviewing for international and domestic certificates according to the schedule and based on the agreement with parents. By signing this agreement, parents fully understand that the Company's programs do not replace the national core curriculum as required by the Ministry of Education and Training of Vietnam.